Refund Policy

Last updated: March 31, 2026

1. 30-Day Money-Back Guarantee

We stand behind our service. If you are not satisfied with your purchase for any reason within 30 days of your payment date, you are entitled to a full refund.

• No questions asked
• Full refund of the purchase amount
• Refunds are processed to the original payment method

2. How to Request a Refund

To request a refund, simply contact us with the following information:

• Your registered email address
• The date of purchase
• The plan you purchased

You can reach us at:

• Email: support@servicedogprofile.org

3. Refund Processing

• Refund requests are typically reviewed within 1–2 business days.
• Once approved, refunds are processed through PayPal and may take 3–5 business days to appear in your account, depending on your payment provider.
• You will receive an email confirmation when your refund has been processed.

4. After a Refund

Upon refund:

• Your plan will be downgraded to the free tier
• Access to premium documents and features will be revoked
• Your account and pet profile(s) will remain active
• You may re-purchase a plan at any time

5. Exceptions

Refund requests made after 30 days from the purchase date will be reviewed on a case-by-case basis. We will do our best to accommodate reasonable requests.

6. Contact

If you have any questions about our refund policy, please contact us at support@servicedogprofile.org.